We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If a package is lost, missing or the delivery cannot be confirmed by tracking, we will process a reshipment of the order. Packages that have confirmed delivery from the carrier will be investigated and are non-refundable until resolved. If your package does not show up or arrives damaged, please contact us at giggletoys@giggletoys.com.au with your order number.

You can always contact us for any return question at giggletoys@giggletoys.com.au.

Damage and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

Upon the return of your item, we will conduct a thorough inspection to investigate any reported defects. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at giggletoys@giggletoys.com.au.